Complaints Handling
At Sunset Solar, we're committed to providing outstanding customer service and quality solar solutions. If something hasn't met your expectations, we'd like the opportunity to make it right.
We believe every complaint is an opportunity to improve our service and strengthen our relationship with our customers. Our Complaints Handling Procedure outlines how we receive, investigate and resolve complaints in a fair, transparent and timely manner.
As a signatory to the New Energy Tech Consumer Code (NETCC), we handle all complaints in accordance with the Code's requirements and Australian Consumer Law, ensuring you have access to a clear and independent dispute resolution process if required.
Our Complaints Handling Procedure explains:
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How to lodge a complaint
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What information to include
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How we investigate complaints
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Expected response timeframes
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Available resolution options
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External escalation pathways if you're not satisfied with the outcome
Download the Sunset Solar Complaints Handling Procedure (PDF)
If you would prefer to speak with us directly, please visit our Contact Us page or call our friendly team. We're committed to working with you to resolve any concerns as quickly and fairly as possible.